NHS

Should I Use Telesolutions in my Clinical Practice?

If you decide to use telesolutions in your practice, you are making a committment to do something differently.  To be successful in this, you should consider the following aspects:

  • How the change affects your service users

  • How the change affects your service delivery and that of your colleagues

  • Whether the change aligns with the direction of your organisation's strategic objectives

  • Whether you have the support of your colleagues, managers and organisation to implement the service redesign

  • Whether you have sufficient funding to contine payments for software, licences etc.

  • Whether you have sufficient dedicated time to devote to running the project and enough cover for your clinical duties

Benefits

There are many benefits to implementing tele-practice.  One of the main benefits is the patient experience.  Depending on the model you use, either the patient avoids having to travel of the clinical professional avoids travel.  However in either case, using video avoids delays.  The patient gets seen quicker without needing to travel.  This can improve clinical outcomes, reduces exacerbations, acute episodes and unplanned admissions.

There are many benefits for staff.  For example, if a junior colleague is making domiciliary visits, they could share the consultation with a senior member of staff through remote connection.  Staff will learn new skills and understand more directly how the patient is being advised and treated and the senior colleague can remain at base, perhaps seeing complex patients on the ward.  Other advantages include:

  • Reduced travel costs and time resource

  • Shorter waiting times

  • Improved patient experience

  • Improved clinical outcomes

  • Upskilling of staff - an essential as we face an increase in digital knowledge by the population

  • Redesign of outdated practices which could for example, retain the services of retired staff who could manage a video triage and review service

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