Measuring Success
Define what success means for your tele-solution in advance. Here are some examples:
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Improved response time to emergencies
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Reduce waiting time for new referrals
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Reduce staff travel time and costs
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Improve patient experience
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Support better patient self-management
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Consider how you can measure the benefits; if numbers are low, consider a case study approach
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Collect data within the service or request data monitoring changes from business information services
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Consider using patient surveys or interviews. Ethics approvals may be required
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Resources available - Evaluating telecare and telehealth interventions (King'sFund).