Measuring Success

Define what success means for your tele-solution in advance.  Here are some examples:

• Improved response time to emergencies

• Reduce waiting time for new referrals

• Reduce staff travel time and costs

• Improve patient experience

• Support better patient self-management

• Consider how you can measure the benefits; if numbers are low, consider a case study approach

• Collect data within the service or request data monitoring changes from business information services

• Consider using patient surveys or interviews.  Ethics approvals may be required

• Resources available - Evaluating telecare and telehealth interventions (King'sFund).