NHS

Best Practice Recommendations

  • Centralised reoccurring budgets - if possible centralise and make budgets a revenue for long term delivery of the service

  • Communication is vital - market and communicate the project throughout its delivery to keep the momentum up

  • Make sure you have funding released upfront to allow clinical cover to be arranged ahead of time

  • Ensure all stakeholders are fully aware of the project and have agreed to collaborate with you.  It is best to be aware of any potential pitfalls regarding co-operation as lack of buy-in can derail the process

  • Carry out a small scale trial first with staff so they can practice using the equipment prior to trialling with patients

  • Create a full 'walkthrough' of the process so that you can consider any other services or systems that may be affected.  Record the steps as a staff guide or manual

  • At this stage, consider what data or metrics you need to be capturing to support your business case e.g. mileage and travel costs saved by each consultation

  • Make sure the patients involved know about the change and then roll out to all suitable patients but continue to offer a face-to-face alternative to those who prefer it

  • Remember there are rapidly changing technological developments.  Ensure you have good support from your technical team so they can help you take advantage of new opportunities

  • Persevere - even if the purpose is a good one and everyone is involved, there will be times when the going will get tough!  Pace yourself, review your objectives and keep making steps forward.  Don't forget to get in touch with other like-minded innovators for support and motivation