The availability and quality of information, communication and collaboration technologies influence how effectively NHS staff work together to make informed decisions.  Traditionally however, ICT services are established to satisfy organisational requirements resulting in compartmentalised infrastructures and the inherent complexities when connecting with business partners.

Value Added Services

We are now engaging with all the NWSIS teams member organisations and the Digital Health Board for Lancashire to work towards delivering the larger Health and Wellbeing agenda.  For this programme to be a success the stability of the network and the ability to utilise the available network expansion is fundamental.

Since the Initial Frameworks were contracted and the Wide Area Networks were installed our member organisations within the Northwest SIS have worked to prioritise services which would benefit from collaboration.

The NW SIS teams supplier community have helped us develop a number of Value Added Collaborative Services which meet these priorities.


Voice Services

The NWSIS has worked with organisations in Lancashire for a long time and so they understand the best ways to help you achieve your goals, with a single integrated Unified Communications platform.

IP Telephony - with a flexible and robust WAN connectivity n place, practices can also use Internet Protocol Telephony (IPT).  As these services come directly through the WAN, you benefit from free internal calls within the Lancashire WAN and much lower external call charges thanks to access to competitive tariffs.  Telephony solutions are provided over a single network connection to improve communications for employees and reduce costs for organisations.  In addition, the single network solution allows video and internet.

Unified Communications

All health organisations under the banner of the North West Shared Infrastructure Services (NWSIS) have agreed a collaborative work plan under four main themes: - 

  • Interoperability 

  • Mobile Working 

  • Telehealth 

  • Unified Communications

These themes are aimed at delivering an overall healthcare strategy.

Unified Communications

Key considerations within this strategy have been that successful delivery of healthcare is reliant upon a sustainable, resilient and reliable infrastructure that enables healthcare professionals to communicate effectively.

As the large players in the unified communications market develop their platforms the question of interoperability becomes fundamental.  We, in the NW SIS team, have worked with our internal specialist teams and the UC suppliers to provide a federated approach to unified communications.


Telemedicine takes the Clinician to the Patient

Telemedicine is the use of telecommunications and information technologies to provide clinical health care at a distance.  It helps eliminate geographical barriers for disparate MDT"s such as cancer care and it gives remote and rural communities access to medical services that would often not be consistently available.  Ultimately it saves lives in critical care and emergency situations.


Telehealth provides consistent, reliable and accurate remote monitoring of a patient"s vital signs through easy-to-use, customisable equipment so they can manage their own conditions at home.

Healthcare organisations across the North West, including eight hospitals in Lancashire and Cumbria, use Video as a Service (VaaS) to improve how they learn, teach and deliver healthcare.  VaaS brings patients, doctors, educators and medical facilities closer together.  It also allows caregivers, patients, multi-disciplinary medical teams and administrative staff to talk face-to-face in HD video quality from any connected location.


Telecare is an automatic, remote monitoring system.  It assists people living alone to manage potential health risks in their own home, including smoke, gas leaks and flooding as well as personal risks such as falls and epilepsy 24 hours a day.